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SCS tariff rates

title

Computer Software & Hardware Repair Specialist

Dedicated to Providing Home & Small Business Users Lasting Solutions

 

All charges you encounter for hiring our services are explained below

We can provide a fixed fee quotation for our services if you prefer

Please call or email for further information

charges

Service Charge Tariff Options

select the name of the tariff that best suits your needs to jump to tariff details

Service Tariff Name

Tariff Summary

Availability

Off-site Technician Remote 'Dial-In' Computer System Repair Using Your Existing Broadband Connection

Subject to: Remote Software Install

On-site Engineer Computer Repair at Your Home or Place of Business

Subject to: Prior Appointment Booking
Collect, Repair & Return Computer System to Your Home Or Place of Business
Subject to: Prior Appointment Booking

On-site or Off-Site Engineer Same Day Computer Repair Service

Subject to: Technician Availability

Please see below or 'Click' Tariff Name above for detailed labour tariff charge

 

Off-site Technician Remote 'Dial-In' Computer System Repair Using Your Existing Broadband Connection & Specialised Secure Remote Access Software
*Subject to installation of FREE remote assistance software

Type of Client

* 1st Hour Charged @

** Subsequent Hours Charged @

Notes

Home PC User

£30

£20

Please Call 07956 990913
Business PC User

£30

£20

Please Call 07956 990913
* This is the minimum charge in all instances and is applicable to the first hour only
** Subsequent Hours are charged per 15 minute intervals (minimum)

 

On-site Engineer Computer Repair at Your Home or Place of Business

Subject to: Prior Appointment Booking Only

Type of Client

* 1st Hour Charged @

** Subsequent Hours Charged @

Notes

Home PC User

£60

£30

Please Call 07956 990913
Business PC User

£60

£30

Please Call 07956 990913
* This is the minimum charge in all instances and is applicable to the first hour only
** Subsequent Hours are charged per 15 minute intervals (minimum)

 

Collect, Repair & Return Computer System to Your Home or Place of Business

Subject to: Prior Appointment Booking Only

Type of Client

* 1st Hour Charged @

** Subsequent Hours Charged @

Notes

Home PC User

£80

£20

Please Call 07956 990913
Business PC User

£80

£20

Please Call 07956 990913
* This is the minimum charge in all instances and is applicable to the first hour only
** Subsequent Hours are charged per 15 minute intervals (minimum)

 

On-site or Off-Site Engineer Same Day Computer Repair Service

Subject to: Prior Agreement Only

All PC Users Home & Business

* 1st Hour Charged @

** Subsequent Hours Charged @

Notes

Off-site Engineer

£80

£30

Please Call 07956 990913 for Immediate Assistance
On-site Engineer

£80

£30

Please Call 07956 990913 for Immediate Assistance
* This is the minimum charge in all instances and is applicable to the first hour only
** Subsequent Hours are charged per 15 minute intervals (minimum)

 

Description
Details
Amount
Notes

Location/Post Code Surcharge

Applicable for every additional '30 miles' travelled by the engineer from Maidstone, Kent Base

£10

Due to the extra costs & time involved, a surcharge may be applicable based on your Post Code/Location
Payment via Cheque or Cash
Immediate payment is required at the completion of work carried out, before Engineer leaves
No Charge
Please Call or Email for more information
Payment via Credit & Debit Card Accepted Using Paypal
Payment via Credit or Debit Cards accepted using Paypal

Please click this link for more info

No Charge
Paypal charge us for this service, but we do not charge you

Delayed Payment via 7 Day Invoice

An Administration charge is applicable when immediate payment is not made at end of Job completion

£5

Applicable to home visit Clients only
Off-Site Tasks Performed on Clients Behalf or Request
Often We are requested by Clients to perform tasks on their behalf to assist in problem solving. A charge is made for this Service
£20
Billed per Hour (minimum)

Telephone & Email Support For Business & Home Clients

Currently no charge is made to clients for telephone & email support. This Free service is unique to Existing Sanstorm Computer Services clients and is subject to conditions
No Charge
We reserve the right to exclude or charge any Client for this Service

charges

 

Terms & Conditions of Service & Supply

  • All goods supplied remain the property of Sanstorm Computer Services until paid for in full

  • Invoices not settled within the agreed time limit will automatically disqualify individuals for free telephone & email support

  • On hiring our services you agree to all of our Terms & Conditions & to pay our fees on time based on the above tariffs

  • Remote Assistance repair requires the one-time only purchase of a software licence @ £30 & includes 30 minutes remote support on first use only

  • We reserve the right to exclude and/or charge any Individual or Company from our Free telephone and email support service without notice

  • Free telephone and email support is applicable to clients who have had a Sanstorm Computer Services PC MOT service within the last 12 month period

  • Appointment times agreed for engineer arrivals on-site are approximate due to factors out of our control, such as traffic and previous engagements

  • We reserve the right to change these Terms & Conditions without notice

 

Become a Sanstorm Computer Services Client and you will benefit from

support

*Subject to availability and we reserve the right to charge and/or exclude individuals or businesses from this service without notice

to qualify clients must have had a PC MOT within the last 12 month period

Please contact us to make an appointment for one of our experienced technicians to visit you at your home or place of business.

Please use the links on this page to learn more about the services we provide

Once again thank you for visiting the Sanstorm Computer Services website

 

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